If you are not satisfied with any of the items you have received for any reason please contact us at email@example.com and wait for a response. Please wait for a response before returning any item to us.
If your items arrive damaged, we will either refund you in full (including the postage and packing you were charged), or send you replacement copies, if there is available stock. We may ask you to return the damaged item to us before we can take further action.
If you are sent the wrong items or any other mistake on our part, we will either refund you in full (including the postage and packing), or send you replacement copies, if there is available stock. We would need to receive the returned items from you in the condition that they were sent before we can take further action.
Your Mistake, Including Delivery Address Errors
If your order is returned to us because you did not collect it from the post office or because you made a mistake with your address, we may be able to resend it to you, but you will have to pay the p&p charge to have it resent.
We are not responsible for non-delivery if you have entered your address incorrectly.
How to return items
Please DO NOT return anything to us until you have contacted us at firstname.lastname@example.org and RECEIVED A RESPONSE.
Any returns should include a note of your name, order number and a brief explanation of your reason for returning the items. For your protection please ask the Post Office for a 'proof of postage receipt' when sending your items back to us. This proves you have sent the package back to us should the package get lost in transit. You will not be charged for this. Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order with out a proof or postage receipt.
Your Statutory Rights
Your statutory rights are not affected either by ordering from us or by us refunding you.